Job Description
Join our award-winning IT team as a Help Desk Support Specialist in sunny Corpus Christi! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a coastal tech hub.
Our ideal candidate thrives in fast-paced environments, excels at problem-solving complex technical issues, and possesses excellent communication skills. You'll be the frontline hero resolving user challenges while collaborating with senior engineers on system improvements.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop for 200+ users
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and cloud applications
- Manage IT asset inventory and coordinate equipment deployments
- Create and maintain detailed documentation of troubleshooting procedures
- Collaborate with network and security teams on incident resolution
- Train end-users on new technologies and best practices
- Monitor ticket queues and maintain SLA compliance
Qualifications
- 2+ years of experience in IT help desk or desktop support
- CompTIA A+ certification or equivalent technical training
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong analytical and diagnostic skills for complex problem-solving
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work flexible hours including occasional weekends
- Valid Texas driver's license for occasional on-site visits