Job Description
Join our dynamic IT team in Las Vegas as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges. This direct hire role offers competitive compensation, growth opportunities, and a collaborative environment in the heart of the entertainment capital.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts and permissions
- Document incidents, resolutions, and knowledge base articles
- Collaborate with network and security teams on complex escalations
- Train users on system best practices and security protocols
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or equivalent certification required
- Proficiency in Microsoft Office 365 and cloud applications
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written/verbal communication skills
- Experience with ServiceNow or similar ticketing systems