Job Description
Join TechSolutions Inc. as a Help Desk Support Specialist in Arlington, TX! We're seeking a tech-savvy professional to deliver exceptional IT support to our dynamic team. This direct hire opportunity offers competitive compensation, comprehensive benefits, and career growth in a collaborative environment. If you're passionate about solving technical challenges and elevating user experiences, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions via remote and onsite assistance
- Manage IT service desk tickets with SLA adherence
- Deploy and configure desktop/laptop systems and peripherals
- Create and maintain user documentation and troubleshooting guides
- Collaborate with IT infrastructure team on system improvements
- Train end-users on software applications and security protocols
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- 2+ years of experience in help desk or technical support
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Microsoft 365, and Active Directory
- Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk)
- Strong problem-solving and communication skills
- Ability to work flexible hours including occasional weekends