Job Description
Start your IT career tomorrow with TechSolve Solutions! We're seeking passionate Help Desk Support Specialists to join our award-winning team in Lubbock, TX. This is your chance to make an immediate impact while growing your technical expertise in a collaborative environment.
As a key member of our IT support team, you'll be the go-to hero for resolving technical challenges, ensuring seamless user experiences, and maintaining our organization's digital infrastructure. We offer competitive compensation, comprehensive benefits, and a clear path to career advancement.
Responsibilities
- Deliver first-class technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Manage service tickets using ITSM tools with documented resolutions
- Deploy and configure workstations, peripherals, and software installations
- Conduct user training and create knowledge base documentation
- Collaborate with senior IT staff on complex system integrations
- Implement security protocols and best practices across all endpoints
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- 1-2 years of help desk or technical support experience
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Strong diagnostic skills with hardware troubleshooting methodologies
- Exceptional communication abilities with customer-focused mindset
- Ability to work flexible hours including occasional on-call duties
- Valid Texas driver's license for occasional site visits
- Must be available for immediate start