Job Description
Join our dynamic IT team in Baton Rouge as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges efficiently. This hybrid role combines on-site and remote work in a fast-paced environment where your problem-solving skills will directly impact business operations. Enjoy competitive compensation, growth opportunities, and a collaborative culture that values innovation.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve user problems with Windows OS, Microsoft Office 365, and cloud applications
- Manage IT service tickets using ServiceNow with SLA adherence and documentation standards
- Deploy and configure end-user devices including laptops, peripherals, and mobile devices
- Collaborate with network and security teams on escalated technical issues
- Document procedures and create knowledge base articles for team reference
- Conduct user training sessions on IT security best practices
Qualifications
- 2+ years of experience in IT help desk or desktop support role
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, VPN, and remote support tools (TeamViewer/AnyConnect)
- Strong knowledge of Windows 10/11, macOS, and mobile OS troubleshooting
- Excellent written and verbal communication skills with customer service focus
- Ability to prioritize tasks in high-pressure situations
- Experience with ITIL processes and service management frameworks
- Valid Louisiana driver's license for occasional site visits