Job Description
Join our dynamic IT team in sunny St. Petersburg, FL as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues efficiently. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues including Windows OS, networking, and cloud applications
- Document all interactions using ITSM software (ServiceNow/Jira)
- Collaborate with senior engineers on complex system outages
- Deploy and configure end-user devices (laptops, peripherals)
- Conduct user training on new technologies and security protocols
- Monitor service desk metrics for continuous improvement
Qualifications
- 2+ years of help desk or technical support experience
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong diagnostic and problem-solving abilities
- CompTIA A+ or equivalent certification preferred
- Excellent communication and customer service skills
- Experience with ticketing systems (ServiceNow, Zendesk)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to work flexible shifts including occasional weekends