Job Description
Join our dynamic team as a Remote-Friendly Help Desk Support Specialist in Fort Wayne, IN! We're seeking a tech-savvy professional to deliver exceptional customer service and technical resolution to our growing client base. This role offers the flexibility of remote work while maintaining connection to our Fort Wayne hub. You'll be the first point of contact for troubleshooting hardware, software, and network issues across diverse industries. If you're passionate about problem-solving and thrive in a collaborative environment, apply today to launch your career with us!
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support tools
- Install, configure, and maintain computer systems, networks, and peripherals
- Document incidents, solutions, and asset information in ticketing systems
- Provide user training on software applications and best practices
- Collaborate with IT teams on complex system upgrades and security protocols
- Monitor system performance and proactively address potential vulnerabilities
- Support mobile device management and cloud-based solutions
Qualifications
- Associate degree in IT or equivalent experience (2+ years)
- CompTIA A+ certification or equivalent technical expertise
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Experience with remote support tools (TeamViewer, AnyConnect, etc.)
- Strong analytical skills and customer service orientation
- Ability to work independently in a remote setting
- Excellent written and verbal communication skills
- Basic networking knowledge (TCP/IP, DNS, DHCP)