Job Description
Join our award-winning IT team in Plano and become the hero behind seamless user experiences! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This is your chance to launch your IT career with a company that invests in talent and fosters growth.
Why TechSolve? Enjoy comprehensive benefits, flexible scheduling, and a culture where your problem-solving skills are celebrated. With immediate openings and a start date as soon as tomorrow, this is your moment to shine in a dynamic tech environment.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, system performance, and application compatibility problems
- Document all interactions using ITSM software with detailed ticket notes and resolution steps
- Collaborate with senior engineers to escalate complex issues while maintaining ownership
- Conduct user training on new systems and security protocols
- Monitor system health and perform preventative maintenance tasks
- Maintain inventory of IT assets and assist with deployment of new equipment
Qualifications
- 1+ years of experience in technical support or help desk environment
- CompTIA A+ certification or equivalent technical training
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong diagnostic skills with ability to troubleshoot hardware/software issues
- Excellent communication skills with patience for non-technical users
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to work flexible shifts including occasional weekends