Job Description
Join our dynamic IT team in beautiful Colorado Springs! We're seeking a Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. As a valued member of our team, you'll receive all necessary equipment including laptops, peripherals, and software licenses – no upfront costs required. Enjoy competitive compensation, comprehensive benefits, and a supportive environment focused on professional growth.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues across Windows and macOS environments
- Manage ticket systems and maintain detailed documentation
- Deploy and configure new equipment as requested
- Train users on software applications and best practices
- Collaborate with senior engineers on complex escalations
- Conduct routine system audits and preventive maintenance
Qualifications
- 2+ years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft Office 365, and remote support tools
- Strong troubleshooting skills for hardware/network issues
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Experience with ITSM platforms (e.g., ServiceNow, Jira)
- Valid Colorado driver's license (occasional on-site support required)