Job Description
Join TechSolutions Inc., a leading IT service provider in the Gulf South, as we revolutionize digital experiences for New Orleans' thriving businesses. We're seeking a dedicated Help Desk Support Specialist to become the technical lifeline for our diverse client base. In this direct hire role, you'll leverage your problem-solving skills to deliver exceptional remote and on-site technical support while advancing your career in a growth-oriented environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional development in one of America's most vibrant cities.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems across 150+ endpoints
- Implement security protocols and data protection measures for client systems
- Create and maintain detailed documentation of incidents, resolutions, and asset inventory
- Collaborate with senior engineers on complex escalations and system deployments
- Train end-users on best practices for digital security and software utilization
- Monitor system health through ticketing platforms (ServiceNow/Jira) and proactive alerts
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ or equivalent industry certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365 suite
- Strong diagnostic skills for hardware troubleshooting (printers, peripherals, networks)
- Experience with remote support tools (TeamViewer, AnyDesk, or ConnectWise)
- Excellent communication skills with ability to translate technical concepts for non-technical users
- Ability to work flexible hours including occasional on-call rotations
- Valid Louisiana driver's license for occasional client site visits