Job Description
Join our award-winning IT support team in Buffalo! We provide all necessary equipment to ensure your success. As a Help Desk Support Specialist, you'll be the frontline hero resolving technical issues for our diverse client base. Enjoy a collaborative environment with growth opportunities, competitive benefits, and cutting-edge technology resources. Your expertise will directly impact business continuity and user satisfaction across multiple industries.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Deploy and configure company-provided laptops, monitors, and peripherals
- Manage Active Directory accounts and security protocols
- Document incident tickets using ServiceNow and knowledge base systems
- Train end-users on new software and equipment functionality
- Collaborate with network and security teams on complex escalations
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 2+ years of Tier 2/3 help desk support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Microsoft 365, and cloud applications
- Strong troubleshooting skills for hardware peripherals and network connectivity
- Excellent written/verbal communication with customer service focus
- Experience with ticketing systems (ServiceNow, Jira preferred)
- Ability to lift 15lbs for equipment deployment