Job Description
Join our dynamic team in Boston as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional IT support to our growing client base. This direct-hire role offers competitive compensation, career growth, and the opportunity to work with cutting-edge technology in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 support via phone, email, and remote tools
- Document tickets accurately in ServiceNow/Jira
- Manage user accounts and permissions in Active Directory
- Deploy and configure workstations/peripherals
- Train users on security best practices
- Collaborate with network/systems teams on escalations
Qualifications
- 2+ years of help desk/desktop support experience
- CompTIA A+/Network+ or equivalent certification
- Proficiency in Active Directory and Office 365
- Strong diagnostic skills for Windows/macOS
- Experience with Service Desk tools (ServiceNow preferred)
- Excellent communication and problem-solving abilities
- BS in IT or related field preferred