Job Description
Join Alaska Tech Solutions and start your IT career tomorrow! We're seeking a dynamic Help Desk Support Specialist to deliver exceptional technical assistance to our clients in Anchorage. As the first point of contact, you'll troubleshoot hardware/software issues, resolve user inquiries, and maintain seamless IT operations. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your skills make a real difference. Apply today and begin your journey with us!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and remote access
- Diagnose and resolve network connectivity, security, and system performance problems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Create and update technical documentation, knowledge base articles, and SOPs
- Collaborate with IT teams on infrastructure projects and system upgrades
- Monitor ticket queues and ensure SLA compliance for client resolutions
- Train end-users on security protocols and best practices
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ certification or equivalent technical training
- Proficiency in Windows/macOS, Active Directory, and Office 365
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication and customer service abilities
- Familiarity with ticketing systems (ServiceNow, Jira, Zendesk)
- Valid Alaska driver's license (required for occasional on-site visits)
- Ability to work flexible hours including occasional evenings/weekends