Job Description
Join our dynamic IT team at TechSolutions Inc. as a Help Desk Support Specialist in Mesa, AZ! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. This direct-hire role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. If you're passionate about solving technical challenges and helping users thrive, we want to hear from you!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and in-person
- Diagnose and resolve desktop/laptop problems, including OS troubleshooting and application support
- Manage user accounts, permissions, and access in Active Directory and cloud systems
- Document all tickets, solutions, and processes using ITSM tools like ServiceNow
- Collaborate with senior IT staff on complex escalations and infrastructure projects
- Deploy and configure new workstations, peripherals, and software installations
- Conduct user training on IT systems and security best practices
Qualifications
- 2+ years of experience in technical support or help desk environments
- Proficiency with Windows OS (10/11), Microsoft 365, and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent troubleshooting skills with hardware and software issues
- CompTIA A+ or similar certification preferred
- Exceptional communication and customer service abilities
- Experience with ITSM ticketing systems and remote support tools
- Ability to work independently and prioritize tasks in a fast-paced setting