Job Description
Launch your IT career with our comprehensive Help Desk Support program! We're seeking motivated individuals with no prior experience to join our Sacramento team. Enjoy paid training, mentorship from industry experts, and a clear path to career advancement. Our collaborative environment values problem-solving and customer service excellence. Join us to build foundational technical skills while supporting local businesses and residents with their technology needs.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, application, and system performance problems
- Create and maintain detailed incident documentation in ticketing systems
- Escalate complex issues to senior engineers with clear problem descriptions
- Deliver exceptional customer service with patient, solutions-oriented communication
- Conduct basic hardware troubleshooting and peripheral setup assistance
- Participate in continuous training to expand technical knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer-focused mindset with patience and empathy
- Basic computer literacy (Windows OS, Microsoft Office Suite)
- Ability to learn technical concepts quickly
- Valid driver's license and reliable transportation
- US citizenship or work authorization required