Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Lincoln, NE! We're seeking a tech-savvy problem-solver to deliver exceptional customer service and maintain seamless IT operations. Enjoy competitive pay, comprehensive benefits, and opportunities for professional growth in a collaborative environment. Apply today to launch your career in IT support!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts and permissions
- Document tickets in ServiceNow with detailed resolution steps
- Train end-users on cybersecurity best practices
- Collaborate with network and security teams on complex incidents
- Deploy and configure new workstations and peripherals
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows 10/11 and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS)
- Excellent written and verbal communication skills
- Experience with ITSM tools (ServiceNow preferred)
- Ability to prioritize tasks in a fast-paced environment