Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Oakland! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This hybrid role offers competitive compensation, comprehensive benefits, and growth opportunities in a collaborative environment. If you're passionate about solving technical challenges and elevating user experiences, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and ticketing systems
- Diagnose and resolve user problems with Windows/macOS, Microsoft 365, and enterprise applications
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with IT teams on system upgrades and security protocols
- Train users on new technologies and best practices
- Monitor system performance and escalate critical issues
Qualifications
- Associate's degree in IT or equivalent experience (3+ years in help desk support)
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate certification
- Proficiency in Active Directory, Azure AD, and Intune
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Strong analytical and problem-solving abilities
- Excellent communication skills with technical/non-technical stakeholders
- Ability to work flexible hours including occasional on-call duty