Job Description
Join our dynamic IT team in Minneapolis as a Help Desk Support Specialist! We provide all necessary equipment including laptops, monitors, and headsets. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. As a key player in our IT infrastructure, you'll empower colleagues with seamless technical solutions while advancing your career in a growing tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage ticketing system with SLA adherence and customer satisfaction focus
- Deploy and configure new equipment including peripherals and mobile devices
- Create and maintain technical documentation for internal knowledge base
- Collaborate with network/security teams on complex incident resolution
- Conduct user training on productivity tools and security protocols
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 3+ years of technical support experience in enterprise environments
- CompTIA A+ or equivalent industry certification required
- Expertise in Active Directory, Office 365, and remote support tools
- Strong troubleshooting skills with network fundamentals (TCP/IP, DNS, DHCP)
- Experience with ITIL processes and ticket management systems
- Excellent communication skills with ability to translate technical concepts
- Valid US driver's license for equipment transport needs