Job Description
Join our award-winning IT team and become the hero of our users' digital experience! TechSolutions Inc. is seeking a passionate Help Desk Support Specialist to deliver exceptional technical support in Minneapolis's vibrant tech hub. If you thrive on solving problems and empowering colleagues with seamless tech solutions, this is your chance to start tomorrow and make an immediate impact.
Why TechSolutions?
- Industry-leading benefits package including health, dental, and 401k matching
- Clear career advancement paths to senior IT roles
- Modern hybrid work environment with cutting-edge tools
- Immediate onboarding for qualified candidates
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Troubleshoot hardware/software issues including Windows, macOS, and mobile devices
- Manage ticketing systems (ServiceNow/Jira) with SLA adherence
- Deploy and configure IT assets (laptops, peripherals, software)
- Create user documentation and knowledge base articles
- Collaborate with network/security teams on incident resolution
- Maintain compliance with IT security policies
Qualifications
- 1+ years of help desk or desktop support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, Office 365, and cloud services
- Exceptional troubleshooting and communication skills
- Experience with ticketing systems and remote support tools
- Ability to work independently in fast-paced environments
- Relevant associate degree or technical training preferred