Job Description
Launch your IT career with our comprehensive training program! We're seeking motivated Help Desk Support Specialists in Laredo, TX, with no prior experience required. Join our dynamic team and gain hands-on experience in resolving technical issues, supporting users, and maintaining system infrastructure. We provide full paid training, career advancement opportunities, and a collaborative work environment. If you're passionate about technology and eager to learn, apply today!
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems
- Install and configure workstations, laptops, and peripheral devices
- Document tickets using IT service management tools (ServiceNow/Jira)
- Collaborate with senior technicians on complex escalations
- Conduct basic system maintenance and security updates
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/Mac operating systems
- Strong customer service and communication skills
- Ability to troubleshoot hardware/software issues logically
- Willingness to learn new technologies through training
- Proficiency in using Microsoft Office Suite
- CompTIA A+ certification a plus (not required)
- Valid driver's license and reliable transportation