Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Columbus, OH! We're seeking a tech-savvy professional to deliver exceptional user support and drive digital transformation across our organization. Enjoy competitive benefits, career growth opportunities, and a collaborative environment where your problem-solving skills shine.
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Hybrid work schedule
- State-of-the-art tech equipment
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud service configurations
- Create and maintain technical documentation and knowledge base articles
- Collaborate with network/systems teams on escalated issues
- Execute security protocols and patch management procedures
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or equivalent experience
- 2+ years in help desk or technical support role
- CompTIA A+ certification (or ability to obtain within 90 days)
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking fundamentals and TCP/IP
- Experience with service desk tools (ServiceNow, Jira, or Zendesk)
- Excellent communication and customer service skills