Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Memphis! We're urgently seeking tech-savvy professionals to deliver exceptional user support and resolve technical challenges. This role offers rapid career growth in a collaborative environment with competitive benefits and cutting-edge technology. If you're passionate about solving problems and empowering users, apply today and make an immediate impact!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage ticketing systems (ServiceNow/Jira) with SLA compliance
- Provide remote and on-site support for 500+ employees
- Document solutions in knowledge base for future reference
- Collaborate with network/security teams on escalated issues
- Deploy and configure new equipment and software
- Train users on security best practices and tools
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and VPNs
- Strong troubleshooting skills for printers, networks, and mobile devices
- Excellent written/verbal communication abilities
- Experience with ticketing systems and remote support tools
- Ability to work flexible hours including occasional weekends
- Valid Tennessee driver's license (for on-site support)