Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Lubbock, TX! We're seeking a tech-savvy professional to deliver exceptional user support and maintain seamless system operations. This direct-hire opportunity offers career growth in a collaborative environment where your problem-solving skills shine.
As a key member of our IT infrastructure, you'll troubleshoot hardware/software issues, implement security protocols, and document technical procedures. We value proactive communication and a passion for continuous learning.
Responsibilities
- Diagnose and resolve technical issues across desktop/laptop systems, printers, and network infrastructure
- Provide remote and on-site user support via phone, email, and ticketing systems
- Install, configure, and maintain software applications across organizational devices
- Document technical procedures and create user training materials
- Collaborate with IT team on system upgrades and security implementations
- Monitor network performance and escalate complex issues appropriately
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of hands-on help desk/desktop support experience
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent troubleshooting skills and customer service aptitude
- CompTIA A+ or Network+ certification preferred
- Ability to lift 25lbs for equipment maintenance