Job Description
Join our innovative IT team in Corpus Christi and become the hero of workplace technology! TechSolutions Inc. is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. You'll work in a collaborative environment where your problem-solving skills directly impact business success. Enjoy competitive pay, comprehensive benefits, and opportunities for professional growth in one of Texas' most vibrant coastal cities.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Create and update technical documentation and knowledge base articles
- Collaborate with senior IT staff on complex infrastructure projects
- Monitor help desk ticket queues and maintain SLA compliance
- Train end-users on new technologies and security protocols
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of hands-on help desk/technical support experience
- CompTIA A+, Network+, or Security+ certification preferred
- Proficiency in Windows OS, Microsoft 365, and basic networking concepts
- Excellent troubleshooting skills with ability to diagnose complex issues
- Strong written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Ability to work flexible hours including occasional on-call support