Job Description
Join TechSolve Solutions and start your IT career tomorrow! We're seeking motivated Help Desk Support Specialists to deliver exceptional technical assistance to our Houston-based clients. This is your opportunity to launch into a thriving tech environment with immediate training and growth opportunities. No experience? No problem – we provide comprehensive onboarding!
As a cornerstone of our client success team, you'll resolve hardware/software issues, maintain system integrity, and become the go-to expert for end-user needs. Enjoy flexible scheduling, competitive compensation, and a culture that celebrates innovation. Apply today and begin your journey in tech support tomorrow!
Responsibilities
- Diagnose and resolve technical issues across Windows/macOS environments
- Manage service tickets via Zendesk with SLA adherence
- Deploy and configure hardware/software solutions
- Document resolutions in knowledge base for team scalability
- Provide remote/on-site support for 150+ users
- Collaborate with Tier 2 engineers for complex escalations
- Conduct quarterly system audits for preventative maintenance
Qualifications
- High school diploma or equivalent (CompTIA A+ preferred)
- 1+ years in customer service or technical support
- Proficiency in Windows 10/11 and macOS troubleshooting
- Experience with Active Directory and Office 365
- Strong written/verbal communication skills
- Ability to work flexible hours including weekends
- CompTIA Network+ or equivalent certification (or willingness to obtain)
- Valid Texas driver's license for occasional on-site visits