Job Description
Join our award-winning IT support team in Charlotte and start making an impact tomorrow! TechFlow Solutions is seeking a passionate Help Desk Specialist to deliver exceptional technical support to our corporate clients. This urgent opening offers immediate start date and competitive benefits package. If you thrive in fast-paced environments and love solving technical puzzles, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access
- Diagnose and resolve hardware/software issues including Windows 10/11, Office 365, and network connectivity
- Manage ticket lifecycle using ServiceNow/Jira with SLA adherence
- Deploy and configure end-user devices (laptops, peripherals, mobile)
- Document solutions in knowledge base for team scalability
- Collaborate with infrastructure team on complex escalations
- Conduct user training on security protocols and software tools
Qualifications
- 2+ years of enterprise help desk or desktop support experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, SCCM, and endpoint management
- Strong analytical skills with root cause methodology
- Excellent written/verbal communication abilities
- Experience with ITIL service management processes
- Ability to work rotating shifts including weekend coverage