Job Description
Join our dynamic team as a Help Desk Support Specialist in sunny Henderson, NV! We're seeking a tech-savvy professional to deliver exceptional user experiences and maintain our digital infrastructure. Enjoy competitive benefits, professional growth opportunities, and a collaborative environment where your expertise makes a real difference. Apply today to become part of Nevada's thriving tech scene!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote tools
- Diagnose and resolve system malfunctions, including OS, security software, and productivity applications
- Document all support interactions and maintain accurate ticket records in ServiceNow
- Assist with hardware deployments, software installations, and IT asset management
- Collaborate with senior engineers on complex escalations and system improvements
- Train end-users on new technologies and best practices
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 2+ years of hands-on help desk or IT support experience
- CompTIA A+ certification (or equivalent technical certification)
- Proficiency with Windows OS, Microsoft 365, and Active Directory
- Strong diagnostic skills with hardware troubleshooting (PCs, printers, peripherals)
- Experience with ticketing systems (ServiceNow, Zendesk, or Jira)
- Excellent communication skills and customer service orientation
- Ability to work independently in a fast-paced environment
- Basic networking knowledge (TCP/IP, DNS, DHCP)