Job Description
Join our dynamic IT team in Philadelphia and kickstart your career with an exclusive $5,000 sign-on bonus! TechSolutions Inc. is seeking a dedicated Help Desk Support Specialist to provide exceptional technical assistance to our growing client base. Enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts and permissions
- Document all incidents and resolutions in ServiceNow
- Train users on security protocols and best practices
- Collaborate with senior engineers on complex escalations
- Support on-site hardware deployments and maintenance
Qualifications
- 1-3 years of help desk or IT support experience
- Proficiency with Windows 10/11 and macOS troubleshooting
- Strong knowledge of Active Directory and Office 365
- CompTIA A+ or similar certification preferred
- Excellent communication and problem-solving skills
- Ability to work flexible hours including occasional weekends
- Valid Pennsylvania driver's license for occasional on-site visits