Job Description
Join TechSolutions Inc. as a Help Desk Support Specialist and start your IT career tomorrow! We're seeking tech-savvy professionals to provide exceptional customer support and resolve technical issues for our diverse client base. This is your chance to make an immediate impact in a fast-paced environment while gaining hands-on experience with cutting-edge technologies.
We offer competitive pay, flexible scheduling, and opportunities for career growth. Our team culture emphasizes collaboration, innovation, and continuous learning. If you're passionate about problem-solving and helping others succeed, this is the perfect role to launch your tech career in Las Vegas.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve desktop/laptop problems including OS, security, and application issues
- Manage IT service tickets using ticketing systems (e.g., Jira, Zendesk)
- Install, configure, and maintain computer systems and peripherals
- Create and maintain documentation for troubleshooting procedures
- Collaborate with IT team to implement system improvements
- Train end-users on technology best practices
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1+ years of help desk or technical support experience
- Strong knowledge of Windows OS, Microsoft Office, and networking fundamentals
- Excellent customer service and communication skills
- Ability to troubleshoot hardware, software, and connectivity issues
- Experience with ticketing systems and remote support tools
- CompTIA A+ certification or equivalent technical training
- Must be available to start immediately