Job Description
Unlock Your Potential with a Rewarding Career
Are you an IT enthusiast looking for a role where your skills truly matter? Apex Technology Solutions is currently hiring a Help Desk Support Specialist to join our Raleigh, NC team. We are committed to fostering a culture of innovation and excellence, and we are excited to offer a Sign-On Bonus to top-tier talent ready to make an immediate impact.
In this role, you will be the first point of contact for our internal employees, ensuring seamless access to technology resources. If you thrive in a fast-paced environment and enjoy solving complex technical puzzles, this is the perfect opportunity for you.
Responsibilities
- Provide exceptional Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues for desktops, laptops, printers, and mobile devices.
- Manage and prioritize help desk tickets within the ticketing system to ensure timely resolution.
- Perform system installations, updates, and patch management to maintain security standards.
- Collaborate with the Network and Infrastructure teams to address network connectivity issues.
- Document technical procedures and create knowledge base articles to improve team efficiency.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is preferred.
- Minimum of 1-2 years of professional experience in IT Help Desk or technical support.
- Strong working knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
- Familiarity with Active Directory, VPNs, and basic networking concepts.
- Excellent problem-solving skills and the ability to communicate clearly with non-technical users.
- Ability to work flexible hours and manage multiple priorities in a dynamic setting.