Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals to join our Help Desk Support team in Louisville, KY. No prior experience required—we provide all necessary training to transform you into a technical support professional. Enjoy competitive pay, career advancement opportunities, and a collaborative work environment. Join us to build a future in technology while serving our clients with excellence.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document all interactions and resolutions in ticketing systems
- Install, configure, and troubleshoot Windows/macOS environments
- Deliver exceptional customer service via phone, email, and chat
- Collaborate with senior engineers on complex escalations
- Participate in continuous training to expand technical skills
- Adhere to SLAs and security protocols
Qualifications
- High school diploma or equivalent required
- Strong problem-solving and communication skills
- Basic computer proficiency (Windows/macOS)
- Customer service mindset and patience
- Ability to learn technical concepts quickly
- Must pass background check and drug screening
- Reliable transportation to our Louisville office
- Willingness to work flexible hours including occasional weekends