Job Description
Join TechSolutions Inc.'s award-winning IT team and launch your career in technology with our comprehensive paid training program! As a Help Desk Support Specialist, you'll become a critical part of our digital transformation journey while receiving hands-on mentorship and industry-recognized certifications. We're seeking motivated individuals in the Saint Paul area who are passionate about technology and eager to grow. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment that values innovation and continuous learning.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and chat for 500+ users across diverse departments
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office 365, and network connectivity problems
- Document all incidents, solutions, and asset changes in ServiceNow ticketing system
- Conduct user training on new technologies and security protocols
- Collaborate with senior engineers to escalate complex infrastructure issues
- Monitor system health using SolarWinds and proactive monitoring tools
- Implement IT security best practices including password resets and access management
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Exceptional customer service skills with ability to remain calm under pressure
- Strong problem-solving aptitude with systematic troubleshooting methodology
- Willingness to obtain CompTIA Security+ within first 6 months
- Ability to lift 25lbs and work flexible hours during system outages
- Valid driver's license for occasional on-site equipment handling