Job Description
Are you looking to launch a stable, lucrative career in Information Technology? Apex Digital Systems is currently accepting applications for our Paid Training Help Desk Support program in Indianapolis, IN.
We are a fast-growing technology firm looking for driven individuals who are eager to learn and ready to succeed. We believe that talent is universal, but opportunity is not. That is why we invest in our employees through comprehensive, paid training programs designed to turn beginners into certified IT professionals.
Why Join Us?
- Comprehensive Paid Training: No experience required—we teach you the skills you need to succeed.
- Career Growth: Clear pathways from Entry-Level Support to System Administration.
- Competitive Compensation: Earn a competitive salary while you learn.
- Modern Environment: Work with cutting-edge technology in a collaborative culture.
If you have a problem-solving mindset and a passion for technology, we want to hear from you.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues via phone, email, and remote desktop tools.
- Assist end-users with account management, password resets, and access permissions.
- Log and track all support tickets in our ticketing system (e.g., JIRA, ServiceNow) and ensure timely resolution.
- Conduct on-site and remote diagnostics to identify root causes of network and computer malfunctions.
- Install, configure, and maintain computer workstations, peripherals, and printers.
- Collaborate with senior IT staff to learn best practices and escalate complex issues appropriately.
- Maintain a clean, organized, and professional workspace and adhere to all IT security protocols.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy (Microsoft Office Suite, Windows operating systems).
- Strong desire to learn and willingness to undergo technical training.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
- Reliable internet connection and a dedicated workspace for remote training sessions.