Job Description
Are you looking for a job that values your time and pays you reliably? Apex IT Solutions is currently hiring a Help Desk Support Specialist in Madison, WI. We offer a competitive hourly rate with the distinct advantage of weekly pay, ensuring you have access to your earnings when you need them most.
As a key member of our IT team, you will be the first line of defense for our employees' technology needs, providing top-tier technical support and ensuring business continuity. We are looking for a proactive problem-solver who thrives in a fast-paced environment.
Responsibilities
- Provide tier-1 technical support via phone, email, and in-person for hardware and software issues.
- Manage and resolve support tickets within our Service Management system (e.g., ServiceNow, Zendesk).
- Install, configure, and troubleshoot operating systems (Windows 10/11) and Microsoft Office Suite.
- Assist users with account access, password resets, and peripheral device setup.
- Perform remote diagnostics and on-site technical visits as required.
- Document technical procedures and maintain accurate service logs.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or Computer Science is a plus.
- Minimum of 1-2 years of experience in Help Desk, IT Support, or Customer Service.
- Strong working knowledge of Windows environments and Microsoft Office applications.
- Familiarity with network concepts, printers, and basic troubleshooting techniques.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize tasks and manage a high volume of support requests effectively.