Job Description
Are you a technical troubleshooter ready to make an impact?
We are urgently hiring a dedicated Help Desk Support Specialist to join our growing team in Irvine, CA. In this pivotal role, you will be the face of our IT department, ensuring our employees have the tools and support they need to succeed. If you possess a strong service-oriented mindset and a knack for problem-solving, we want to connect with you today.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for rapid career growth in a stable, modern environment.
- Collaborative culture with a focus on employee development.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve desktop issues, printer malfunctions, and application errors for internal staff.
- End-User Support: Provide exceptional technical support via phone, email, and in-person, ensuring high customer satisfaction scores.
- System Administration: Assist with user account management, password resets, and software installations.
- Documentation: Maintain accurate records of incidents, resolutions, and technical procedures in our ticketing system.
- Asset Management: Monitor inventory and assist in the deployment of new hardware and peripherals.
- Network Assistance: Support basic network connectivity issues and collaborate with senior engineers on complex technical tasks.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Experience: 1-3 years of professional Help Desk or Technical Support experience.
- Technical Skills: Strong working knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Availability: Must be willing to work in our Irvine, CA office and be available during core business hours.
- Problem Solving: Proven ability to troubleshoot issues efficiently and independently.