Job Description
Join our dynamic IT team as a Help Desk Support Specialist in the heart of San Francisco! We provide all necessary equipment to ensure your success while delivering exceptional technical support to our diverse workforce. This role offers competitive compensation, growth opportunities, and a collaborative environment where your problem-solving skills shine.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and maintain company-provided laptops, monitors, and peripherals
- Manage ticketing systems with SLA adherence and customer satisfaction focus
- Document resolutions in knowledge base for future reference
- Collaborate with senior engineers on complex system outages
- Train employees on new equipment and security protocols
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of IT help desk or desktop support experience
- Proficiency in Windows/macOS troubleshooting and Active Directory
- CompTIA A+ or equivalent certification preferred
- Excellent communication skills with empathy for non-technical users
- Experience with ticketing systems (e.g., Jira, ServiceNow)
- Ability to lift 15 lbs for equipment deployment
- Valid California driver's license for occasional site visits