Job Description
Join our dynamic IT team in San Francisco as a Help Desk Support Specialist! We provide all necessary equipment, including laptop, headset, and peripherals. Enjoy a modern workspace with competitive benefits and opportunities for growth. Be part of a company that values innovation and employee development.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage ticketing system (ServiceNow/Jira) with SLA adherence
- Document solutions in knowledge base for team reference
- Collaborate with vendors for equipment maintenance/replacement
- Train users on new tools and security protocols
Qualifications
- 2+ years in IT help desk or desktop support
- Proficiency in Windows 10/11, macOS, and Active Directory
- Experience with remote support tools (TeamViewer/AnyDesk)
- CompTIA A+/Network+ certification preferred
- Strong customer service and communication skills
- Ability to lift 15 lbs for equipment handling