Job Description
Join our dynamic IT team in Henderson, NV and launch your tech career immediately! We're seeking passionate Help Desk Specialists to deliver exceptional user support and resolve technical challenges. This urgent contract position offers the perfect opportunity to showcase your problem-solving skills while working with cutting-edge technologies. Apply today and start making an impact tomorrow!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service tickets using Jira/ServiceNow with SLA adherence
- Deploy and configure Windows 10/11 workstations and peripherals
- Document technical procedures and knowledge base articles
- Collaborate with network/systems teams for complex escalations
- Conduct user training on security protocols and software tools
Qualifications
- 1+ years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong diagnostic and troubleshooting abilities
- Excellent written/verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work flexible shifts including weekends