Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Help Desk Specialists to join our dynamic team in Saint Paul, MN. No prior experience required – we provide everything you need to succeed.
As a cornerstone of our IT department, you'll resolve technical issues, deliver exceptional customer support, and gain hands-on experience with enterprise systems. Our 8-week paid training covers networking fundamentals, security protocols, and troubleshooting methodologies. Upon completion, you'll transition into a permanent role with competitive benefits and clear advancement pathways.
Join 200+ professionals who've transformed their careers through our program. We offer mentorship from industry experts, flexible scheduling options, and tuition reimbursement for advanced certifications. Apply today to start your journey toward a rewarding technology career!
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues via phone, email, and remote access
- Document and troubleshoot network connectivity problems, system crashes, and user access issues
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Collaborate with senior engineers to resolve complex technical escalations
- Create and maintain knowledge base articles for recurring technical solutions
- Monitor system performance using monitoring tools and alert management systems
- Conduct user training sessions on new software deployments
- Adhere to IT security policies and compliance standards
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, team-oriented environment
- Customer service mindset with patience and empathy
- Willingness to learn new technologies through structured training
- CompTIA A+ certification (or ability to obtain within 6 months)