Job Description
Join TechSolutions Inc. as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals to join our dynamic team in Saint Paul, MN. This full-time trainee role offers hands-on experience with enterprise systems, user support, and network infrastructure while providing structured mentorship and growth opportunities. Perfect for recent graduates or career changers passionate about technology, our program combines practical training with real-world problem-solving. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your skills will thrive.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person requests
- Diagnose and resolve hardware/software issues including desktops, laptops, printers, and mobile devices
- Assist with network troubleshooting, security protocols, and system maintenance
- Create and maintain technical documentation, knowledge base articles, and troubleshooting guides
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Participate in cross-departmental initiatives to improve IT service delivery
- Stay current with emerging technologies through continuous learning opportunities
Qualifications
- High school diploma or equivalent; A+/Network+ certification or degree in IT preferred
- Basic understanding of Windows OS, Active Directory, and cloud platforms (Office 365, Azure)
- Strong problem-solving abilities with attention to detail and technical aptitude
- Excellent written and verbal communication skills with customer service mindset
- Ability to work independently and collaboratively in fast-paced environments
- Valid driver's license and reliable transportation for occasional site visits
- Willingness to work flexible hours including occasional evenings/weekends for maintenance