Job Description
Join our dynamic IT team as a Trainee with flexible scheduling options! Perfect for students, career changers, or those seeking work-life balance. We provide comprehensive hands-on training in enterprise-level IT support while accommodating your availability. Learn cutting-edge technologies while making a real impact in a collaborative environment.
What We Offer:
- Flexible weekday/weekend scheduling
- Full paid training program
- Career advancement opportunities
- Modern tech stack exposure
- Supportive mentorship program
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot desktop/laptop hardware and softwareDocument all incidents and resolutions using ticketing systems
- Collaborate with senior engineers on complex technical issues
- Participate in system maintenance and security patching
- Assist with network infrastructure monitoring
- Conduct user training on new technologies
Qualifications
- High school diploma or equivalent (college preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Excellent communication and problem-solving skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends (20-30 hours/week)
- CompTIA A+ certification (or willingness to obtain)