Job Description
Join our dynamic IT team in sunny Scottsdale, AZ as a Help Desk Support Specialist with unmatched flexibility! We're seeking a tech-savvy professional to deliver exceptional remote and on-site support while enjoying a schedule that adapts to your life. At TechSolutions Pro, we value work-life balance and offer competitive benefits including health insurance, retirement plans, and professional development opportunities.
As the first point of contact for our growing client base, you'll troubleshoot hardware/software issues, implement security protocols, and document resolutions in our ticketing system. Our Scottsdale headquarters features modern amenities, and this hybrid role allows you to split time between our state-of-the-art facility and remote work.
Responsibilities
- Diagnose and resolve technical issues across Windows/macOS environments
- Manage service tickets with 95% first-call resolution rate
- Deploy and maintain cybersecurity measures across endpoints
- Train staff on new software and best practices
- Create and update technical documentation
- Collaborate with Tier 2 engineers for complex escalations
- Monitor system health using SolarWinds and ServiceNow
Qualifications
- 3+ years in technical support with customer-facing experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory and cloud services (Azure/O365)
- Strong written/verbal communication skills
- Experience with ticketing systems and remote support tools
- Ability to work independently during flexible hours
- Valid driver's license for occasional on-site visits