Job Description
Join our dynamic IT team at TechSolutions Inc. and provide exceptional technical support to our growing client base in Philadelphia. We're seeking a flexible, customer-focused Help Desk Specialist to deliver remote and onsite assistance with cutting-edge technology solutions. Enjoy a modern work environment with hybrid work options and competitive benefits.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing system to track and prioritize user requests
- Install, configure, and maintain desktop/laptop systems
- Document solutions and maintain knowledge base articles
- Collaborate with senior engineers on complex technical escalations
- Train users on new systems and security protocols
Qualifications
- 2+ years of help desk or technical support experience
- Proficiency with Windows OS and Active Directory
- Strong troubleshooting skills for network connectivity issues
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Experience with ServiceNow or Jira ticketing systems
- Ability to work flexible hours (evenings/weekends as needed)