Job Description
Join our dynamic IT team as a Flexible Hours Help Desk Support Specialist and enjoy the perfect work-life balance! We're seeking a tech-savvy professional with exceptional problem-solving skills to provide critical support to our growing client base in Omaha. This part-time role offers flexible scheduling to accommodate your lifestyle while delivering top-tier technical assistance. You'll be the go-to expert for resolving hardware/software issues, ensuring seamless operations for businesses across Nebraska. If you're passionate about technology and thrive in a supportive, growth-oriented environment, this is your opportunity to excel!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and troubleshoot Windows/Linux systems, peripherals, and connectivity problems
- Manage ticketing systems with accurate documentation and timely resolution
- Train users on best practices for cybersecurity and system optimization
- Collaborate with senior engineers on complex infrastructure projects
- Implement preventive maintenance to minimize system downtime
- Monitor system performance and recommend improvements
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or Microsoft 365 certification preferred
- Proficiency in Active Directory, Office 365, and remote desktop tools
- Strong analytical skills with ability to troubleshoot complex issues
- Exceptional communication and customer service abilities
- Flexibility to work evenings/weekends as needed
- Valid Nebraska driver's license for occasional on-site visits