Job Description
Join our dynamic IT team in Lexington, KY as a Flexible Hours Help Desk Support Specialist! We're seeking tech-savvy professionals to deliver exceptional user support with adaptable scheduling options. This role is perfect for students, parents, or professionals seeking work-life balance without compromising career growth. Enjoy competitive compensation, comprehensive training, and a collaborative environment where your problem-solving skills shine.
Why Choose Us?
• Industry-leading flexible scheduling (mornings, afternoons, evenings)
• Cutting-edge tech environment with professional development opportunities
• Comprehensive benefits package for part-time employees
• Recognition for outstanding technical support achievements
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Diagnose and resolve network connectivity problems and system errors
- Train users on new technology implementations and best practices
- Document incident reports and maintain detailed support tickets
- Collaborate with IT team on infrastructure improvements
- Manage software installations, updates, and security patches
- Deliver exceptional customer service with empathy and technical precision
Qualifications
- 1+ years of IT help desk or technical support experience
- Proficiency in Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting skills for hardware/software issues
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently with minimal supervision
- Flexibility to cover varied shifts including weekends