Job Description
Join our dynamic IT team as a Flexible Hours Help Desk Specialist in Buffalo, NY! We're seeking tech-savvy professionals who thrive in adaptable work environments while delivering exceptional user support. Enjoy the perfect work-life balance with customizable scheduling options designed around your availability. This role is ideal for students, parents, or professionals seeking flexibility without compromising career growth. You'll be the first point of contact for resolving technical issues, ensuring seamless operations across our organization. If you're passionate about problem-solving and excel in collaborative settings, apply today to become part of Buffalo's premier tech support team!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity problems, system crashes, and application errors
- Install, configure, and maintain desktop/laptop systems including OS upgrades and security patches
- Document all incidents, solutions, and asset changes in ITSM systems with precision
- Collaborate with senior engineers on complex escalations and preventative maintenance tasks
- Train end-users on cybersecurity best practices and new software implementations
- Monitor service tickets to ensure SLA compliance and customer satisfaction targets
Qualifications
- 1+ years of experience in help desk, IT support, or related technical role
- Proficiency with Windows OS, Active Directory, and Microsoft 365 suite
- CompTIA A+ or equivalent technical certification preferred
- Exceptional troubleshooting skills with hardware diagnostics and software conflicts
- Strong written/verbal communication abilities for diverse technical audiences
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Flexible availability including evenings/weekends as needed for coverage
- Valid driver's license and reliable transportation for occasional on-site support