Job Description
Join NexusTech Solutions as a Flexible Help Desk Support Specialist and transform how businesses in Scottsdale, AZ leverage technology! We're seeking tech-savvy professionals who thrive in adaptable environments to deliver exceptional remote and on-site support. Enjoy the freedom of customizable schedules while solving complex IT challenges, empowering users, and driving innovation. If you're passionate about customer-centric tech solutions and value work-life balance, this role is your perfect match. Apply today to become part of our award-winning team!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and chat with exceptional communication skills
- Document all incidents, resolutions, and asset updates in ITSM systems
- Collaborate with senior engineers on complex escalations and infrastructure projects
- Deploy and configure workstations, peripherals, and mobile devices
- Conduct user training on productivity tools and security protocols
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 1+ years of help desk or tiered IT support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, MacOS, and Microsoft 365 suite
- Strong troubleshooting skills for hardware, networking, and cloud services
- Excellent written and verbal communication abilities
- Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk)
- Ability to work independently with minimal supervision
- Flexible availability including occasional evening/weekend shifts