Job Description
Join TechSolve Solutions as a Flexible Help Desk Support Specialist and revolutionize how we empower businesses across Lexington! We're seeking a tech-savvy professional to deliver exceptional remote support with adaptable hours that fit your lifestyle. Be the hero behind our clients' seamless IT experiences while enjoying competitive compensation and a culture that values work-life harmony.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and chat support
- Manage ticketing systems with SLA-focused efficiency
- Deploy remote troubleshooting tools and system updates
- Create user documentation and conduct training sessions
- Collaborate with IT teams on infrastructure improvements
- Maintain security protocols for all user interactions
Qualifications
- 2+ years in technical support with customer service focus
- Proficiency in Windows/macOS, Active Directory, and networking
- ITIL Foundation or CompTIA A+ certification preferred
- Exceptional problem-solving and communication skills
- Ability to work independently with flexible scheduling
- Experience with Zendesk, Jira, or similar platforms