Job Description
Are you a technical problem-solver looking for a role where you are fully equipped for success? Horizon Support Services is seeking a dedicated Help Desk Support Specialist to join our growing team in Toledo, Ohio.
At Horizon, we pride ourselves on providing our employees with top-tier equipment to ensure you have the best tools to perform your job efficiently. We don't just support technology; we live it. If you are passionate about resolving technical issues and providing exceptional user support, we want to hear from you.
Why Choose Horizon Support Services?
- State-of-the-Art Equipment: We provide the latest laptops, monitors, and peripherals to ensure you have a premium working experience.
- Career Growth: We are invested in your professional development with continuous learning opportunities.
- Modern Work Environment: Join a collaborative team culture that values innovation and customer success.
As a member of our help desk team, you will be the first point of contact for our internal and external clients, ensuring seamless IT operations.
Responsibilities
- Incident Resolution: Provide tier 1 and tier 2 technical support for hardware, software, and network issues via phone, email, and remote desktop tools.
- Equipment Management: Assist in the provisioning, setup, and troubleshooting of provided company equipment for new hires and existing staff.
- Ticket Management: Log, track, and prioritize support tickets using our Service Desk Management software to ensure timely resolution.
- User Training: Conduct training sessions and create documentation to empower users to resolve common technical queries independently.
- Hardware Support: Perform basic troubleshooting and repair for desktops, laptops, printers, and mobile devices.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Computer Science, IT, or related field preferred.
- Experience: 1-3 years of experience in a Help Desk or IT Support role.
- Certifications: CompTIA A+ or Network+ certification is a strong plus.
- Technical Skills: Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and Windows operating systems.
- Soft Skills: Exceptional customer service skills with the ability to communicate complex technical concepts to non-technical users.