Job Description
Are you ready to launch your career in Information Technology?
We are looking for motivated individuals to join our team as Entry Level Help Desk Support Specialists in Philadelphia, PA. This is a fantastic opportunity for those with no prior experience to enter the IT field. We provide comprehensive training, mentorship, and a clear path for professional growth.
In this role, you will serve as the first point of contact for our clients, providing top-tier technical support and ensuring seamless IT operations. If you are tech-savvy, possess excellent communication skills, and are eager to learn, we want you on our team.
Responsibilities
- Provide first-level technical support via phone, email, and ticketing systems.
- Troubleshoot and resolve hardware and software issues for end-users.
- Assist with the installation, configuration, and maintenance of computer equipment.
- Document technical issues and resolutions in the knowledge base.
- Monitor system performance and report technical problems to senior staff.
- Conduct on-site support visits to resolve complex user issues.
- Collaborate with the IT team to improve support processes and documentation.
Qualifications
- High School Diploma or GED required.
- No prior IT experience is necessary; training will be provided.
- Basic understanding of computer operating systems (Windows/macOS) and peripherals.
- Strong customer service orientation and interpersonal skills.
- Ability to explain technical concepts to non-technical users clearly.
- Willingness to work flexible hours, including some evenings or weekends if needed.